Customer Service Representative

Essential Duties and Responsibilities:
? Assist in day-to-day operations of COBRA department
? Act as the first line of communication for the COBRA department via phone with 1-40
inbound/outbound calls per day
? Act as the point of contact for clients and their employees
? Communicate with client on plans, change in status, enrollments, terminations, reporting,
etc.
? Implement various benefit plans in multiple benefits processing system
? Work with sales team and brokers on implementation of plans
? Maintain benefits records, plan documents and internal documents
? Process premium transmittal payments to employer groups and carriers directly
? Process participant payment and correspondence
? Perform carrier bill audits and reconciliations for clients
? Run employer reports and clarify reports as needed for clients
? Provide guidance to the finance department on COBRA-related elements

Education / Experience:
? 2+ years of HR / benefits administration experience preferred
? 2+ years of customer service experience preferred
? Previous experience administering US healthcare plans preferred
? Inbound/outbound phone experience required
? Comfortable with all Office programs and a general comfort level with multiple operating
systems
? Ability to work in a group setting and execute individual projects with ease
Skills / Knowledge / Abilities:
? Excellent phone and e-mail communication skills
? Excellent English conversational skills
? Excellent interpersonal, written and verbal communication skills
? Proficiency in Microsoft Word, Excel and Outlook
? Customer focus, teamwork skills
? Ability to multi-task and meet deadlines
? Excellent time management and organizational skills