Special Education Specialist - Customer Success

About AbleSpace

AbleSpace is a leading caseload management and IEP goal-tracking platform built for special education professionals in U.S. schools. Over the past five years, AbleSpace has helped educators and administrators streamline caseloads, track student progress, and improve collaboration across multidisciplinary teams.

Job Overview

We are looking for a Special Education Specialist in the Philippines who has first-hand experience working in special education, preferably as a special education teacher, related service provider, or case manager within a U.S. school district (or an equivalent organization).
In this role, you’ll serve as the primary partner for our school district customers—guiding them through onboarding, training, and continued success with AbleSpace. You’ll leverage your understanding of special education workflows to ensure that every educator and administrator you support sees measurable value from the platform.

Key Responsibilities

Serve as the main point of contact for U.S. school districts and special education teams using AbleSpace.
Lead onboarding and training sessions, ensuring a smooth and effective transition onto the platform.
Build strong, trusting relationships by understanding the unique needs and goals of special education professionals.
Monitor product usage, proactively address challenges, and support schools in maximizing impact for students.
Collaborate with the Product Team by sharing user feedback to improve the platform experience.
Partner with the Marketing Team to create success stories and testimonials that highlight customer achievements.
Identify opportunities for renewal, expansion, and advocacy within your assigned districts.

Requirements

Experience working as a special education teacher, case manager, or related service provider (experience in or with U.S. schools strongly preferred).
Excellent communication skills (written and verbal) and the ability to explain technical concepts to non-technical users.
Strong organizational and problem-solving skills, with the ability to manage multiple customer relationships simultaneously.
Comfort with SaaS products and digital tools (prior experience with education technology tools is a plus).
Self-motivated, empathetic, and passionate about supporting educators and students.
Remote role (Night Shift – aligned with U.S. time zones).