Guest Experience Associate

About the Role
As a Guest Experience Associate, you'll play a pivotal role in delivering exceptional guest experiences that are aligned with our Short Term Property Management company’s core values. The position is dynamic, guest-focused, and demands proactivity, teamwork, and a commitment to keeping the guests happy. If you are dedicated to contributing and creating an environment that reflects our client’s values and enhances the overall guest experience, we’d love to meet you!

Key Responsibilities
- Ensure the happiness and satisfaction of all guests by providing a consistently high standard of service.
- Represent the company to clients and guests who contact the office with professionalism, courtesy, and a positive attitude.
- Act as a liaison between Property Managers, Operations, Concierges, and guests to facilitate smooth communication and coordination.
- Respond to emails, messages, and phone calls promptly and effectively, addressing guest inquiries and concerns.
- Create bookings for guests and efficiently handle payment transactions, ensuring accuracy and compliance with company policies.
- Coordinate with Concierges to ensure a seamless check-in process for guests, providing necessary information and assistance.

Other Responsibilities
- Make necessary process suggestions and improvements which can help the team.
- Contributes to team effort by accomplishing related results as needed.
- Perform other related tasks and duties that may be assigned by the client later on.

About You
- Clear and Effective Communication: Your communication skills, both written and verbal, are clear, quick, and effective. You understand the importance of conveying information accurately and promptly to ensure a seamless guest experience.
- At least 2 years work experience in guest relations, hospitality or customer service
- Naturally empathetic, with a high level of emotional intelligence
- Flexible and available to work shifting schedules
- Excellent problem-solving skills
- A team player who values working together to achieve common goals.
- Meticulous attention to detail ensures that every aspect of guest interaction is carefully managed, leaving a lasting positive impression.
- See high-pressure situations as opportunities to shine. Has the ability to stay composed and focused ensuring the best outcomes even in challenging scenarios.
- Tech Savvy: Comfortable with technology, quickly adapts to new tools and systems, enhancing efficiency in guest interactions and internal processes.