Virtual Assistant

Dear Virtual Assistant,

Thank you for considering joining our team!

This is your chance to become an essential part of a rapidly growing e-commerce brand, where meticulous attention to detail and top-notch customer care are at the heart of our success.

About Us: We're a fast-paced e-commerce company dedicated to providing exceptional products and outstanding customer experiences. We value efficiency, proactive communication, and teamwork, alongside a commitment to continuous improvement and growth.

The Role: We're seeking a highly organized Virtual Assistant to support various critical operational tasks, including invoice verification, customer service response management, social media moderation, and other administrative duties. This is a remote position requiring proactive monitoring and responsiveness throughout the day.

What You'll Do:

Invoice Verification: Carefully cross-check invoices to ensure accuracy and promptly report discrepancies.

Customer Service: Monitor and respond to customer inquiries, providing clear, professional, and timely communication.

Social Media Management: Regularly review and moderate comments across our Facebook posts to maintain a positive and engaging brand presence.

Hourly Checks: Systematically check emails and social media posts at least once per hour to ensure rapid and effective communication.

Additional Tasks: Assist with various ad-hoc administrative tasks as needed; comprehensive training provided directly by the founder.

What You Bring:

Experience: Prior experience in administrative support, customer service, or related roles.

Language Skills: Fluent English communication (minimum C1 level), both written and verbal.

Availability: Able to work at least 8 hours daily, six days a week, with flexibility.

Responsiveness: Must check emails and social media hourly and respond promptly.

Adaptability: Quick learner eager to take on new tasks and adjust to evolving responsibilities.

Attention to Detail: Meticulous, accurate, and reliable in all assigned tasks.

Let’s Keep It Real We value accountability, proactive communication, and genuine dedication. Perfection isn't expected, but responsiveness, professionalism, and a positive attitude are essential. You'll receive hands-on training and clear guidance directly from the founder.

Why You'll Love It Here:

Reliable Compensation: Monthly pay of $500.

Impactful Role: Your role directly contributes to operational efficiency and customer satisfaction.

Professional Growth: Learn directly from the founder, acquiring new skills as we grow together.

Supportive Environment: Join a team that emphasizes open communication, mutual respect, and continuous improvement.

Potential Deal-Breakers:

You're part of an agency rather than an individual freelancer.

Inability to consistently monitor and respond to communications hourly.

Unwillingness to work flexible daily hours, including weekends.

Your application is generic, incomplete, or lacks required experience.

How to Apply: To apply, please message your resume directly to this post.

We look forward to your application and potentially welcoming you to our growing team!

Best regards,

Jessie Alexis
Head of Growth
Kivori Store