PT Virtual Assistant (Cash-Pay) — Remote (US Overlap)

About the Role
Help a cash-pay PT clinic convert more leads, prevent no-shows, and keep ops tight. You’ll own lead intake, scheduling, non-clinical patient comms, light revenue admin, and reporting—so the PT can stay clinical.

What You’ll Do
-Intake & Triage: Qualify inbound leads; book initial evals; send intake/consents/directions.
-Scheduling: Offer best-fit slots, manage reschedules/waitlist, push confirmations/reminders.
-Patient Comms (Non-Clinical): Friendly, concise updates via SMS/email/phone; escalate clinical items.
-Revenue Ops (Light): Receipts; failed-payment follow-ups (D0/D2/D5) via secure links only.
-Reporting: EOD by 5pm clinic TZ; weekly KPI dashboard.

SLAs & Stack
-First response: minutes on chat, <1 hour inbox (business hours).
-Same-day reschedule handling; 100% accurate tagging & contact data.
-Tools: GoHighLevel, PT Everywhere (or Jane/Prompt), Google Cal, Stripe/Square, VoIP/SMS.
What You Bring
-1+ year in PT/Chiro/healthcare front desk or scheduling (cash-pay a plus).
-Excellent English (spoken/written) and phone etiquette.
-Process-driven, meticulous, follows SOPs; privacy/security minded (2FA; no local PHI).
Schedule & Compensation
-3–5 hrs/day, fixed schedule with US clinic overlap.
-Competitive pilot rate; performance-based extension. (Add your range)


How to Apply
-Send resume (PDF) + 2 refs.
-2-min Loom: (1) qualify a knee-pain cash-pay lead; (2) rescue a same-day reschedule;
-We’ll send a 15-min Skills Test.