Client Support Assistant

About the Role:

A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.

Core Responsibilities:

Manage executive inbox and correspondence
Organize calendars, schedule meetings, and confirm appointments
Track tasks, projects, and deadlines to ensure nothing slips
Prepare agendas, documents, and notes for meetings
Organize files, documents, and data for easy access
Book travel and manage itineraries
Conduct light research to support decision-making

Client Success Emphasis Responsibilities:

Respond to support tickets and client emails
Send updates, reminders, and weekly reports
Proactively check in with clients and accounts
Set up onboarding dashboards, folders, or knowledge bases
Schedule check-ins, calls, and follow-ups
Collect testimonials, feedback, and call notes

Requirements:

Minimum 3+ years of client success, support, or executive assistant experience
Exceptional written and verbal communication skills with a client-first mindset
Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued
Highly organized and consistent in managing tickets, reports, and follow-ups
Growth-oriented professional seeking a long-term partnership with opportunities to scale