Virtual Assistant – Sales & Operations

Virtual Assistant – Sales & Operations (Remote | Full-Time | CST Hours)
Work From Anywhere | Join a Fast-Growing Austin Cleaning Company


About Us

Sunlight Cleaning is one of Austin’s top-rated residential and commercial cleaning companies, proudly serving Austin and surrounding areas. We specialize in home, move-in/out, and Airbnb cleanings — and our mission is simple: deliver high-quality service with integrity, reliability, and care.

As we continue to grow rapidly across Central Texas, we’re looking for a motivated and detail-oriented Virtual Assistant to join our remote team. This role blends sales and operations, making it perfect for someone who loves talking to people, solving problems, and keeping things organized behind the scenes.

If you’re proactive, friendly, and ready to grow with a company that values honesty and teamwork, we’d love to meet you!



What You’ll Do

You’ll work directly with our management team to support both the sales and operations sides of Sunlight Cleaning. From converting leads into clients to coordinating our cleaning teams — you’ll play a key role in helping the company run smoothly every day.


Sales Responsibilities

- Respond to inbound leads via calls, texts, and online messages (Google Local Services, website, social media).

- Follow up with new and previous leads to book services using BookingKoala.

- Handle sales follow-ups and maximize conversion rates.

- Request and collect client reviews after cleanings.

- Conduct outbound outreach to local realtors, property managers, and other potential partners.


Customer Service

- Answer incoming calls or messages regarding reschedules, cancellations, or service updates.

- Handle customer concerns with professionalism, empathy, and problem-solving.

- Communicate clearly between clients and cleaners to ensure all parties are aligned.

- Record all customer interactions and outcomes in internal logs.

- Ensure every client feels valued and satisfied — reinforcing Sunlight Cleaning’s reputation for 5-star service.


Marketing & Operations Support

- Create and post branded content on Instagram, Facebook, and Nextdoor using Canva.

- Keep our Google Business Profile updated and active with recent photos and posts.

- Assign cleaners to jobs in BookingKoala and maintain calendar accuracy.

- Use Slack for daily team communication and coordination.

- Track performance metrics and team activity using Google Sheets (and other tools as needed).

- Use Google Translate when needed to communicate with Spanish-speaking cleaners.

- Support management with daily tasks and help keep the company on track with goals.



Schedule

Monday–Saturday | 9:00 AM – 5:00 PM CST
(Remote position — must be available during business hours in Central Time.)



What We’re Looking For

Required:

- 1+ year of experience in sales, operations, or customer-facing roles

- Excellent English communication (written and verbal)

- Highly organized and detail-oriented

- Comfortable working independently and managing multiple tasks

- Prior remote work experience

- Reliable internet, laptop, and phone access


Nice-to-Have:

- Experience in the cleaning or service industry

- Familiarity with BookingKoala, Canva, Slack, or Google Local Services

- Bilingual (English/Spanish) a plus



How to Apply

We’re looking for motivated, long-term professionals who want to grow with us.
To show you’ve read the full description, please start your application with the word: SUNLIGHT

Send your resume and a short introduction to: ----------

or apply directly through our posting platform.