Level 1 Helpdesk Technician

????????? About the Role

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our IT support team. This entry-level position is ideal for individuals with a passion for technology and problem-solving. You’ll be the first point of contact for technical support, helping users resolve hardware, software, and network issues. You will be the face of the company, a strong communicator with customer-first-mindset is a must.

????? Key Responsibilities

Respond to helpdesk tickets, emails, and calls in a timely and professional manner
Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, and mobile devices
Assist with user account setup, password resets, and access permissions
Document issues and resolutions in the ticketing system
Escalate complex problems to higher-level support when necessary
Support onboarding and offboarding processes for employees

???? Qualifications

Experience or equivalent education/certifications such as:
6+ months of IT support experience
CompTIA A+, ITIL, or Microsoft certifications (preferred but not required)
Associate degree in IT or related field (optional)
Basic understanding of Windows OS, Office 365, and networking fundamentals
Strong communication and customer service skills
Ability to work independently and as part of a team

???? What We Offer

Competitive salary and benefits
Opportunities for growth and certification reimbursement
Supportive team environment
Hands-on experience with enterprise IT systems