Executive Assistant/ Sales

PERFORMAX SCIENCE

Performax Science is the Sunshine Coast's leading allied health care company with a well-established clientele and reputation at the forefront of the industry. We work with a team-first approach, providing the support that staff members need to be the best people and practitioners they can be. Performax values and aims to create healthy career driven practitioners to be both successful in life and in business.

Performax Science offers profound opportunity for career progression and growth within our management structure of allied health professionals. If you want a career and not just a job we are for you!

The Allied Health Admin & Sales Executive is responsible for ensuring the smooth daily operations of the clinic while driving patient and member growth through exceptional customer service, lead conversion, and retention initiatives. This role bridges front-of-house administration, patient coordination, and sales, ensuring every client experiences premium, seamless service from first contact through to ongoing engagement.

1. Client & Admin Operations
Manage all patient and member enquiries (via phone, email, and online).
Schedule and manage practitioner calendars using clinic software (e.g., Cliniko, MindBody, Nookal, etc.).
Process invoices, payments, and claims (DVA, NDIS, WorkCover, Medicare, Private Health).
Assist in onboarding new clients and ensuring intake forms, consents, and referrals are complete.

2. Sales & Conversion
Manage inbound leads from ads, referrals, walk-ins, and social media.
Conduct phone consultations to match clients to appropriate services or programs.
Follow up with leads and trial members to maximise conversion into ongoing plans or memberships.
Support practitioners in explaining treatment plans and ensuring clients commit to care pathways.
Meet weekly and monthly sales targets for new clients, memberships, and service packages.
3. Marketing & Growth Support
Collaborate with marketing team to execute campaigns, promotions, and local outreach.
Track and report lead performance, conversions, and client retention data.

4. Administration & Compliance
Maintain accurate patient and financial records in compliance with privacy and health legislation.
Assist with practitioner onboarding, rostering, and operational documentation.
Manage supplier relationships and general clinic supplies.
Contribute to process improvements and assist in developing operational policies.