Full TIme Client Experience Executive Assistant

We are looking for a full time Client Experience Executive Assistant who thrives in a fast-paced environment, excels at customer communication, and enjoys using systems and AI tools to create efficiency and exceptional service.

This is a mid-level role for someone who’s already strong in client support and operations — not an entry-level position. We are looking for someone who is interested in growth. If you don’t meet the requirements below, please do not apply.

Responsibilities
- Manage client communications through email and Zoom, delivering empathetic, professional, and efficient support.
- Handle escalations and de-escalate issues with confidence and clarity.
- Maintain systems — update CRM records, course platforms, and FAQs.
- Use data in Google Sheets to track issues, trends, and performance metrics.
- Leverage AI tools (ChatGPT, Notion AI, or similar) to streamline workflows and generate insights or drafts.
- Document processes — build and maintain SOPs for consistent, repeatable results.
- Collaborate cross-functionally with billing, tech, and coaching teams to ensure client satisfaction.

Requirements (Applicants Must Meet All)
- 2+ years of experience in customer support, client success, or operations (preferably in tech, online education, or info products).
- Proven experience using a CRM system (HubSpot, Pabbly, or similar).
- Strong proficiency in Google Workspace, especially Google Sheets (data organization, formulas, analysis).
- Experience conducting client calls via Zoom — confident, empathetic, and professional on camera.
- Comfortable using AI tools for process improvement, or automation.
- Excellent written and verbal communication skills.
- Highly organized, detail-oriented, and proactive — you don’t wait to be told twice.
- Ability to stay calm and solution-focused under pressure.

Why You’ll Love Working Here
- Be part of a scaling company where your skills and ideas truly make an impact.
- Work with a collaborative, growth-oriented team at the intersection of tech and education.
- Clear advancement opportunities into Client Success Management as you grow.
- A culture that values excellence, empathy, and initiative.