Senior Customer Service Support Representative (Customer Happiness Team)

About Us
We’re a fast-growing e-commerce company specialising in custom printed and embroidered uniforms for Australian businesses. With teams across Australia and India, we provide a seamless online experience from design to delivery.

The Role
We’re looking for an experienced Customer Service professional to join our Customer Happiness Team. You’ll manage customer orders end-to-end — from initial purchase through to delivery — ensuring smooth communication, accurate updates, and fast issue resolution.

Key Responsibilities
• Track and manage orders, keeping customers informed
• Coordinate with internal teams and suppliers to ensure on-time delivery
• Provide support via phone, email, and chat
• Make welcome and follow-up calls to ensure customer satisfaction and encourage reviews

Requirements
• 3+ years in customer service (English-speaking market)
• Experience with phone support, e-commerce, and CRM systems
• Confident communicator with strong attention to detail
• Experience with Australian clients is a bonus

Perks
• Work in a fast-paced, high-growth environment
• Opportunity for performance-based bonuses after 12 months
• Learn and grow with a supportive global team

Shift: 7am-6pm AEST, Mon-Sat