Expert Customer Service Specialist

I’m looking for a highly experienced, results-driven Customer Service Expert to join my
fast-growing eCommerce business. This is a permanent, long-term role not a short-term gig or a training opportunity.

Please only apply if you’re exceptional at customer service. I’m looking for someone who can manage customers better than I can empathetic, fast, and professional under
pressure.
About the Role

Your main responsibility is to deliver outstanding customer support across multiple
eCommerce brands. You’ll handle inquiries, complaints, refunds, and post-purchase
communication through email, chat, and social media.
You must know how to turn unhappy customers into loyal buyers, create efficient
workflows, and ensure the overall customer experience is world-class.
This is not a call center job it’s a leadership role in managing communication, brand
reputation, and customer satisfaction.

What I’m Looking For
• 3+ years of experience in eCommerce customer service or support management
(non-negotiable)
• Proven ability to manage hundreds of tickets/messages daily with accuracy and empathy
• Deep understanding of Shopify, Gmail, Excel, Chat GPT
• Excellent written English
• Skilled in de-escalating complaints, processing refunds, and ensuring 5-star experiences
• Strong ability to analyze recurring issues and recommend process improvements
• Able to create SOPs (Standard Operating Procedures) and response templates
• 100% reliable, proactive, and able to manage customer service independently
• Comfortable working with fast-paced eCommerce teams and adapting to new systems
quickly

Trial Period & Expectations
You’ll complete a 3-day paid trial, during which I’ll assess:
• Your speed and accuracy in handling real customer messages
• Your ability to write empathetic, brand-aligned responses
• Your initiative in improving systems or templates
If your performance isn’t up to standard, we’ll end the trial early.
If you perform exceptionally, this becomes a long-term opportunity with consistent weekly
work.

Why Work with Me
• Stable, long-term position with consistent weekly hours
• Full autonomy no micromanagement
• Opportunity to work on multiple successful stores across Europe and the

English-speaking markets
• Flexible schedule results matter more than hours
• Join a motivated, growth-driven eCommerce team with the tools and structure to succeed
How to Apply
If you’re an experienced customer service professional who thrives in fast-paced
eCommerce environments and can prove your excellence, apply now with:
• Examples of past customer interactions or metrics that show your results
• The tools and platforms you’ve worked with
• A brief note on why you’re confident you can outperform most in this role


In the interview, come ready to show why you’re the best candidate to elevate our customer experience. Thanks.