Client Success Manager (Singapore Company, Manila Timezone, Great Work Culture and Benefits)

We are UpSell, a Singapore-based performance marketing agency helping interior design companies dominate their market with ads, funnels, and CRM automations that generate high-quality, exclusive leads.
We’re growing fast — and we need ONE proactive, sharp communicator who loves managing relationships, keeping things organized, and making sure our clients stay happy.
This is NOT a “reply-and-forward” admin job.
If you don’t enjoy taking ownership or juggling multiple clients, please don’t apply.

What You’ll Be Doing
- Manage 10–15 interior design clients (Singapore-based).
- Be their go-to contact: send updates, follow-ups, approvals, and reminders.
- Track client satisfaction, offer smart solutions if necessary, to ensure they stay with us
- Handle onboarding calls, client follow-ups, and feedback collection.
- Anticipate client needs — spot small issues before they become big ones.

You’re Perfect If You...
- Have 2–4 years experience in client servicing, account management, or digital marketing coordination.
- Write and speak excellent English (clear, concise, professional tone).
- Are organized, proactive, and love systems.
- Take initiative without needing reminders.
- Feel a small dopamine hit when you check things off a list .
- Have experience with tools like ClickUp, Google Sheets, WhatsApp, or Slack.

Do NOT Apply If...
- You ghost clients or reply slowly.
- You don’t like following checklists or systems.
- You avoid confrontation or can’t handle multiple projects at once.
- You need to be micromanaged.

Benefits:
- Quarterly bonuses for client satisfaction and retention.
- Long-term career growth into Senior Client Success / Account Director.
- Fully remote, flexible hours (Philippines-based).
- Work directly with the Head of Operations and Founder.

Why Join UpSell
- We work with some of Singapore’s biggest interior design companies.
- You’ll help manage accounts generating millions in project sales.
- You’ll be part of an ambitious team obsessed with clarity, results, and growth.
- You’ll get proper SOPs, templates, and mentorship — not chaos.

How to Apply:
- Apply with title "Clients love me! " with at least 10 Apply Points
- What makes a customer happy?
- How do you make a customer happy?
- At what scale have you managed customer success?