Remote Dental Office Employee

???? Remote Virtual Front Desk Assistant – Pearl Shine Dental

Location: Remote – Philippines (Work from Home)
Hours: 30–40 hours per week (includes Saturdays, up to 8:00 PM CST)

Schedule:
Monday–Wednesday: 11:00 AM – 8:00 PM CST (1 hr break)
Thursday: 1:00 PM – 8:00 PM CST (half-day flexible)
Friday: 11:00 AM – 6:00 PM CST
Saturday: 9:00 AM – 3:00 PM CST
Sunday: Off

Average Weekly Hours: ~37.5 hrs

???? About Us

Pearl Shine Dental is a modern, patient-focused dental practice based in Houston, Texas. We pride ourselves on exceptional patient care, advanced technology, and warm communication. We’re expanding our team by adding a reliable and tech-savvy remote front desk assistant to support our daily operations.

???? Position Overview

We are seeking a Virtual Assistant who will serve as an integral part of our front office team. This person will help manage patient communication, coordinate appointments, and support administrative tasks remotely.

The ideal candidate:

Has strong communication skills, both spoken and written

Is comfortable with technology and multitasking across software systems

Can adapt quickly to changing workflows and new tools

Has prior experience in healthcare, dental, or customer service settings (preferred)

???? Key Responsibilities

Answer inbound calls and route messages professionally

Make recall and reminder calls for upcoming or overdue appointments

Contact patients with pending treatment plans or unscheduled visits

Send and monitor text messages, consent forms, and reminders through our system

Update patient information and notes accurately in the practice software

Coordinate with the in-office team for scheduling and follow-up needs

Assist with general administrative tasks (tracking, confirmations, communication logs)

???? Preferred Skills & Experience

Experience with dental software (Open Dental) or willingness to learn quickly

Familiarity with dental insurance basics and patient communication etiquette

Background in healthcare or medical administration preferred

Strong English communication with a friendly, empathetic tone

Reliable high-speed internet, noise-canceling headset, and quiet workspace

???? Schedule & Work Hours

This position requires availability until 8:00 PM Central Time and Saturday coverage per the schedule above

remote employee schedule

???? Compensation

Paid training period and performance-based growth opportunities

Long-term role with a stable U.S. dental practice

???? Technical Requirements

Reliable computer with minimum 8 GB RAM

Stable internet connection (10 Mbps+ upload/download)

Backup power/internet preferred

Familiarity with tools like Zoom, Google Workspace, and VoIP calling

???? How to Apply

Please send the following:

1. A 1-minute voice recording introducing yourself and describing your experience

2. Screenshot of your internet speed test (www.speedtest.net)

3. Brief summary of your relevant work experience (dental, healthcare, or admin)

Send your application to ---------- with the favorite ice cream flavor in the subject line:

Confirm you can work the schedule listed above