Customer Service Representative for Dropshipping Store

Hey there!

We’re a fast-growing dropshipping store based in the Netherlands, specializing in gifts and fashion. We’re currently looking for an experienced Customer Service VA who has prior experience in dropshipping and is ready to start right now. We are initially looking for part-time support, with the potential to grow into a full-time role if we’re satisfied with your work. There are also advancement opportunities as we continue to grow!

What We Do Together
• Provide excellent support to our customers in a friendly, efficient manner.
• Foster a supportive work environment where you can grow and learn.
• Continuously improve with new resources and regular training.

Our Core Values
• Customer Focus: We aim to resolve issues quickly, leaving our customers happy.
• Responsibility: We value taking ownership of your work and responding promptly.
• Adaptability: We’re looking for someone who can learn new skills, such as using ChatGPT for writing Dutch emails and managing customer issues independently.
• Honesty: We maintain an ethical, transparent communication style.
• Long-Term Commitment: We want someone invested in growing with us.

What You’ll Do
As an essential part of our customer service team, your main goal will be to ensure customer satisfaction by handling inquiries with professionalism, empathy, and care.

Responsibilities:
• Respond to customer emails quickly and professionally.
• Use ChatGPT to draft responses in multiple languages for customer emails.
• Process refunds and create discount codes in Shopify.
• Communicate with suppliers to resolve order-related issues.
• Suggest ideas for process improvement.
• Manage data entry and reports via Google Sheets.
• Maintain up-to-date knowledge of our products, policies, and procedures.
• Build strong relationships with customers and provide friendly, reliable support.
• Ensure timely responses and proactive problem-solving.

Requirements:
• Previous experience in customer service for dropshipping is required.
• Proficiency in English (reading, writing, and speaking).
• Experience with Shopify (creating refunds, discount codes, etc.).
• Familiarity with ChatGPT for drafting responses is preferred.
• Reliable internet connection.
• Highly organized and able to prioritize tasks.
• Quick learner, adaptable, and open to feedback.

Key Performance Indicators (KPIs):
• Customer Satisfaction (CSAT): Maintain high scores by providing excellent support.
• First Response Time: Ensure timely responses.
• Resolution Time: Handle issues quickly and efficiently.
• Proactivity: Suggest improvements to reduce support tickets.

Why Join Us?
• Remote and Flexible: Work from anywhere with flexible hours.
• Growth Potential: Room for increased hours and responsibilities.
• Positive Work Culture: We value work-life balance and foster a friendly environment.
• Open Atmosphere: We encourage and appreciate questions, creating a space where everyone can grow.

How to Apply:
If this sounds like the right opportunity for you, we’d love to hear from you!

Please reply to this job post and include the information below (copy & paste your answers):

1. Full name

2. Country and timezone (please state your timezone, e.g. “GMT+8 / Philippines”)

3. Expected hourly rate (USD)

4. Availability (hours per week and typical working hours)

5. Do you have previous customer service experience for dropshipping? If yes, briefly describe your role(s) and main responsibilities.

6. Do you have experience with Shopify? If yes, briefly describe (refunds, discount codes, orders, apps used).

7. Do you have experience using ChatGPT or similar tools to draft customer messages?

8. Do you have experience communicating with suppliers or tea ---------- mbers via ---------- ? If yes, briefly describe.

9. Do you have a stable internet connection?

10. Do you speak English and are you open to a short interview call if shortlisted?

11. When can you start?

12. Any other relevant information or questions for us

We’re excited to review your application and get to know you!