Customer Success Assistant (f/m/d)

Are you detail-oriented, well-organized and passionate about supporting teams to deliver their best performance?
Join our crew and contribute to our mission of Service Excellence by providing strong back-office support to our Customer Success Specialists!

Ready to perform? Your tasks:

Support in order processing and order management (back-office)

Preparation and maintenance of customer and order data

Creation and provision of customs and export documents

Coordination with logistics regarding product availability

Support in cross-functional collaboration with Sales, Logistics, Marketing, Finance and Supply Chain

Administrative assistance in handling claims and returns (in collaboration with Logistics & Customer Success Specialists)

Preparation of reports, overviews, and analyses to support Customer Success Specialists


Your skillset:

Completed commercial training or equivalent qualification

Initial experience in order processing, back-office or administration is a plus

Proficiency in MS Office, ideally also SAP knowledge

Very good English skills (additional languages are an advantage)

Structured, reliable and detail-oriented way of working

Strong team player with a service mindset

High level of self-motivation and hands-on mentality