Customer Service Representative (Email Support for Shopify Store)

We’re looking for a reliable, detail-oriented Customer Service Representative to handle daily email replies for our Shopify brand.

Responsibilities:

Reply to customer emails through Gmail (mainly tracking and shipping updates)

Handle refund or replacement requests politely

Communicate clearly and maintain a positive tone

Update order info in Google Sheets if needed

Requirements:

Excellent written English

Experience with Shopify or eCommerce support is a plus

Can respond within 12–24 hours daily

Friendly, patient, and professional attitude