Virtual Assistant with Social Media & Customer Engagement Focus

You will handle a blend of customer service, administration, and social media coordination, ensuring smooth daily operations and strong communication across all platforms.
Customer Engagement: Respond promptly and professionally to client inquiries via WhatsApp, Instagram, email, and booking platforms (Wix).
• Scheduling & Coordination: Manage appointments, confirm bookings, and communicate with staff about schedule changes.
• Social Media Assistance: Help schedule, upload, and caption posts, monitor engagement, and report analytics.
• Administrative Support: Track staff attendance, update rotas, follow up on client feedback, and maintain digital records.
• Team Communication: Liaise with stylists, managers, and branch admins to ensure information flows effectively.
• Client Follow-Up: Collect reviews, send post-appointment messages, and handle customer concerns with empathy and efficiency.
• Reporting: EOD/Provide weekly summaries on client interactions, bookings, and online engagement.