Virtual Assistant - Guest Services (Guesty Experience Preferred)

????Hello from London!

We're BookThatStay - a small but growing luxury short-let company managing 6 beautiful properties across South & East London. We're not a faceless corporate giant; we're two passionate founders who genuinely care about creating memorable stays for our guests.

????What Makes Us Different?

We don't just manage properties - we curate experiences. Every apartment is thoughtfully designed, fully equipped, and located in neighborhoods we love (Greenwich, Southwark, Lambeth). We treat our guests like friends visiting London, not booking numbers on a spreadsheet.

And now we're ready to bring someone amazing onto our small team! ????

???? Why This Role Exists

Right now, we're handling everything ourselves - guest messages at midnight, coordinating cleaners at dawn, responding to reviews between property visits. We're good at hospitality, but we need help to scale without losing our personal touch.

That's where YOU come in.

You'll be our first tea ---------- mber - the person who helps us deliver 5-star hospitality while we focus on growing the business. This isn't just "another VA job" - you're joining at the ground floor with real growth potential as we expand.

???? Your Daily Tasks (What You'll Actually Do)

**Guest Communication (60% of your time)**
• Respond to guest questions with warmth and efficiency - WiFi codes, check-in instructions, restaurant recommendations
• Send pre-arrival emails that make guests excited about their stay
• Handle the occasional complaint with grace (we'll teach you our approach)
• Make every interaction feel personal, never robotic

**Operations Coordination (30% of your time)**
• Schedule cleaners and linen services using our calendar system
• Update availability across booking platforms (Airbnb, ---------- )
• Track maintenance issues in Zoho Projects
• Keep our Zoho CRM organized with guest data

**Content & Reviews (10% of your time)**
• Write thoughtful responses to guest reviews (we'll train you on our voice)
• Create simple social media posts showcasing our properties
• Help us tell our story online

? Your Schedule

**20-30 hours per week**
**2pm-10pm Philippine Time (6am-2pm UK Time)**
**Monday to Friday** (occasional weekend coverage during busy periods - we'll discuss)

This timing is perfect because you'll overlap with UK mornings when guest messages peak! ????

? You're Perfect for This If You:

**Must-Haves:**
• Write English beautifully - not just correctly, but warmly and naturally
• Have 2+ years in customer service (hospitality experience is a huge plus!)
• Are obsessively detail-oriented (the type who triple-checks before sending)
• Have stable internet (25+ Mbps) and a quiet workspace
• Can follow processes while knowing when to ask questions
• Actually enjoy helping people (we can tell when someone genuinely cares!)

**Nice-to-Haves:**
• Experience with Zoho One, Guesty, Priceless, Breezeway, Chargeautomation
• Have stayed in Airbnbs or worked in hotels
• Understand what makes hospitality feel "luxury" vs just "nice"
• Know your way around social media
• Have worked with UK or European clients before

**Personality Traits We Value:**
• Proactive - you spot problems before we do
• Calm under pressure - guests can be demanding, but you stay professional
• Curious - you ask "why" to understand our business, not just follow scripts
• Reliable - when you say you'll do something, it's done
• Friendly - your writing makes people smile

????What We Offer

**Starting Salary:** $450 - $700 /month (based on experience)
**13th Month Pay:** Always
**Performance Bonuses:** After 3 months of excellent work
**UK Bank Holidays:** Paid time off
**Growth Opportunity:** As we add properties, you grow with us
**Training:** We'll teach you luxury hospitality standards
**Supportive Environment:** Direct access to founders, no bureaucracy

We're looking for someone who wants stability and growth, not just a quick gig.

????IMPORTANT: How to Apply (Please Read Carefully!)

We receive hundreds of applications. To show you're detail-oriented and genuinely interested, your application MUST include:

**1. SUBJECT LINE:**

"London Luxury VA - [Your Full Name]"

**2. FIRST PARAGRAPH:**
Tell us about your favorite hotel or Airbnb experience. What made it special? What did the host/staff do that impressed you? (We want to see how you think about hospitality!)

**3. SECOND PARAGRAPH:**
Explain why you're interested in THIS role specifically. Somewhere in this paragraph, naturally include the word **"Greenwich"** (one of our property locations - this tests if you read carefully).

**4. VOICE RECORDING:** ????
Record a 2-minute response to this scenario:

*"It's 8pm on a Friday. A guest messages: 'I just arrived and I can't find the WiFi password anywhere! I have a work call in 30 minutes and I'm really stressed. This is ridiculous!' How would you respond?"*

• Upload to ** ---------- ** (it's free, no signup needed)
• Include the link in your application

**5. AVAILABILITY CONFIRMATION:**
State your exact available hours in **UK time** (not Philippine time - we're testing if you can do timezone math!)

**6. INTERNET PROOF:**
Screenshot from ** ---------- ** showing your download/upload speed

**7. ZOHO EXPERIENCE:**
List which Zoho apps you've used (or write "None, but eager to learn!")

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**?? Applications missing ANY of these will be automatically rejected. We're not being difficult - we just need someone who follows instructions perfectly, because our guests depend on it!**

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???? **Selection Process**

1. **Week 1:** We'll review applications and shortlist top 15
2. **Week 2:** Top 15 receive an email test (realistic guest scenarios)
3. **Week 3:** Top 5 complete a **paid trial task** (?500 for 1 hour of work)
4. **Week 4:** Top 3 have video interviews with us
5. **Week 5:** We make an offer to our chosen candidate!

The whole process is designed to be fair, transparent, and actually test the skills you'll use daily.

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???? **What Past Clients Say About Working With Us**

*"They're incredibly organized and always responsive"* - Property Owner, Greenwich

*"Best Airbnb stay in London - felt like staying at a friend's place"* - Guest Review, 2024

Now we want to hear those things about YOU from our future guests! ????

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**Ready to Join Us?**

If you've read this far and you're excited (not just looking for "any VA job"), we can't wait to meet you.

This is your chance to be part of something from the beginning. We're building a hospitality company that actually cares, and we need someone who shares that vision.

**Apply now - we're reviewing applications as they come in!**

Questions? That's a good sign! It means you're thorough. Feel free to ask in your application.

Looking forward to your voice recording! ????

— The BookThatStay Team ????????