Customer Service Associate

We’re a fast-growing herbal supplement brand seeking a dependable and organized Virtual Assistant to manage customer service and daily communications, primarily through email, but also across social media and Shopify.
Your main focus will be responding to customer messages, managing inquiries, processing and adjusting orders in Shopify, and maintaining a friendly, helpful brand voice on platforms like Instagram and email. Attention to detail, strong written communication, and consistency are key.

Experience with Canva or similar design tools is a plus, you’ll occasionally help create simple graphics or posts to support our marketing team.

You must be willing to learn our products and brand inside and out, so you can communicate confidently with customers and represent us accurately across all channels.


Must Have Skills

> Speak and write fluent English
> Customer Service (Email + Social)
> Shopify Experience (order edits, subscriptions, tracking, etc.)
> Experienced with Chat GPT
> Google Sheets
> Must be able to learn and use email templates efficiently
> Fast learner, self-motivated, detail-oriented

Recommended Skills

> Canva or design experience
> Social Media Management Experience
> Knowledge or passion in gut health or herbal supplements



PRIMARY TASK:

> Address all customer service emails
> Edit/Update/Cancel Orders & Subscriptions on Shopify
> Resolve tracking issues and handle customer issues
> Issue discount codes, issue refunds
> Social Media Management (post, comments, dms, etc)
> Design and create original social media content using Canva


HOURS: 15-20 hours per week for now

SCHEDULE (Philippine Time):
Monday: 8am-1pm
Tuesday: 8am-1pm
Wednesday: 8pm-1am (overnight)
Saturday: 8am-1pm

*Must be willing to work at night some days, schedule subject to change

RATE: $6 per hour, paid weekly.

HOW TO RESPOND:

Reply to the job posting with a VIDEO of yourself and link to your resume. Attach Canva portfolio if available

Please Include the word "SOOTHE" in your response. Why? This lets us see who is paying attention.