CUSTOMER SUPPORT JOBPOST

Dear Candidate,

Our fast-growing dropshipping business is on track to reach 7 figures this year, and
we're expanding our team! We are looking for a skilled and dedicated Customer
Support Agent to join us for the long term. If you are passionate about delivering
excellent customer service, have strong communication skills, and thrive in a
dynamic environment, we want to hear from you!

To ensure that you've read this job posting carefully, please include the word
"mango" at the beginning of your application. Keep reading to learn more about the
role, responsibilities, and qualifications.

Key Qualifications:
Customer Service Experience (Essential): You should have prior experience working
in a customer-facing role, ideally in an e-commerce or dropshipping setting.
Strong Communication Skills (Essential): Excellent written and verbal communication
skills are a must.
Familiarity with Shopify (Preferred): Experience handling customer inquiries related
to Shopify orders is a plus.
Knowledge of Support Tools: Familiarity with tools like Slack and Trello for team
collaboration.
Availability: We are looking for someone who can commit to 1-3 hours per day, 5-6
days a week.
Your Responsibilities:
Provide timely and professional support to customers via email, chat, or other
communication channels.
Assist customers with order status inquiries, refunds, and troubleshooting any issues
related to their purchase.
Work closely with the team to ensure smooth communication and resolution of
customer concerns.
Update records and maintain accuracy in our customer service tracking systems,
including Google Sheets.
Follow the provided workflow for handling customer interactions and escalate issues
when necessary.
Why Join Us?
Training Provided: We will equip you with all the necessary training and tools to
succeed in this role.
Career Growth Opportunities: As we expand, there will be room for growth and
development within the team.
Structured Workflow: Clear processes and support are provided to guide you through
every step of your tasks.
Application Questions:
To apply, please answer the following questions:

Do you have experience working with Shopify or any e-commerce platform?
Have you used Slack for team communication?
Are you comfortable working with tools like Trello for task management?
Are you available to work 1-4 hours a day, 5-6 days per week?
If you meet the above qualifications and are excited to grow with our company,
please apply. We look forward to hearing from you!

Best regards,