Virtual Assistant / Customer Service

Job Title: Virtual Assistant / Customer Service Representative (Zendesk Experience Required)

Job Type: Full-time (Remote – Philippines only)
Schedule: Flexible, must have at least 4 hours overlap with [insert time zone, e.g., US EST]
Salary Range: [Insert range — e.g., $4–$6 USD per hour depending on experience]
Location: Work from home (Philippines-based applicants only)
Start Date: ASAP

About Us

We are a growing [insert your industry — eCommerce / digital marketing / real estate / consulting] company serving international clients. We’re looking for a Virtual Assistant / Customer Service Representative from the Philippines to join our friendly, professional team.

Our ideal candidate is proactive, detail-oriented, tech-savvy, and takes pride in delivering excellent customer experiences.

Responsibilities

Handle customer inquiries, tickets, and complaints via Zendesk, email, and chat

Ensure prompt, professional, and helpful responses to customers

Process orders, refunds, returns, and account updates as needed

Maintain and update customer records and documentation

Support day-to-day administrative tasks (email management, scheduling, data entry)

Coordinate with internal teams to resolve customer concerns quickly

Create daily or weekly reports related to customer feedback and operations

Qualifications

Must be based in the Philippines

Excellent written and spoken English communication skills

At least 1 year of experience in customer service or virtual assistance

Hands-on experience with Zendesk (required)

Organized, reliable, and able to handle multiple tasks efficiently

Strong attention to detail and problem-solving skills

Proficient in Google Workspace (Docs, Sheets, Drive) and CRMs

Reliable internet connection and quiet home workspace

Preferred Skills (Bonus)

Experience with Shopify, Amazon, or eCommerce platforms

Familiarity with Slack, Asana, Trello, or ClickUp

Social media management or content scheduling

Basic graphic design using Canva

Compensation & Perks

Competitive hourly rate (depending on experience)

Performance bonuses

Paid training and opportunities for growth

Long-term, stable position in a supportive remote team

How to Apply

Please submit the following:

Your updated resume

A short intro video (1–2 mins) or cover letter introducing yourself

Your expected hourly rate (in USD)

Your availability (hours per week)

Your internet speed test result (from speedtest.net)

Send Me A WhatsApp Message: ---------- with a message on why you would be good for the role!