Real Estate Customer service specialist

JOB OVERVIEW
Please note, ALL the CVs needs to be in format of PDF, and email to ----------



MKP Management is a UK based property management company who lets and manages our client's property portfolios over West Midlands' area, deal with large portfolios of students from all over the world.

If you are looking for work environment that is multi-cultural, busy, creative, challenging and also have lots of opportunity to meet different people from all backgrounds, this work would be ideal for you.

We are a friendly team that pride ourselves on helping people finding the best accommodation.

The main duties of the role are:
Customer Services provided by telephone, emails, text messages and WhatsApp Channel
Booking appointments, liaising with customers and clients and different parties
Basic admin skills such as data input and follow workflow on basic tasks
Customer complaints resolution

What you will gain from the job

Get full training and development
A good understanding of property business
Fast paced, fun environment
A multi-national work environment
A career pathway if desired.
Opportunity to meet and help different customers/ families from all over the world.
We are also UK licensed Work Visa sponsor who can provide job opportunities in UK

What we require:

- Previous senior customer service experience would be desirable ( More than 5 years)
- A team player, as well as the ability to work independently
- Intermediate MS Word, Excel, & Outlook skills
- Ability to prioritize workloads and meet multiple deadlines, juggle multiple tasks effectively
- Ability to take on information quickly and be able to work proactively and flexibly with a
positive approach
- Ability to work in a busy environment and ability to prioritize tasks
- Good customer service and communication skills.

Your potential job roles:

- Dealing with customer queries
- Booking appointments, liasing with different parties
- Data Entry, progression management
- Diary management

As a first point of contact for the business, both via online chat, emails or over the phone, you will need to be able to build good customer relationship with ease. You will answer questions regarding regular customer queries, identify the problems and communicate with other parties including contractors and Uk staff members

Working as part of a busy and supportive team in a business that truly values staff, you will be proactive and have a positive approach in all that you do, keen to go above and beyond to ensure that everything you do is of the highest standard. You will thrive under pressure, embrace change, and tackle problems in a proactive and can do way. You will be a great communicator, able to liaise with a wide range of external partners and clients, and have the ability to multi-task with ease.

Further career opportunity and development would also be available within or outside UK

Hours Required: 40-45 Hours per week, Work UK Time from 9:30am - 5:30pm

Salary: Starting from $5.00 per hour, reviewable after 3 months