Customer Success VA

Job Overview:
We are a rapidly growing company dedicated to delivering outstanding service to our clients. We’re looking for a proactive and highly organized Client Success Coordinator to join our team. This essential role ensures the smooth management and timely completion of jobs while building strong relationships with our business clients. You’ll collaborate with internal teams to streamline operations and exceed client expectations in a fast-paced, high-demand environment.

Key Responsibilities:
- Customer Liaison: Serve as the main point of contact for clients, managing inquiries, providing updates, and handling job requests to ensure seamless communication.
- Job Scheduling: Assign engineers to tasks based on job requirements and client needs, ensuring the right resources are in place for efficient job execution.
- Monitor Job Progress: Stay in regular communication with clients to provide updates on job status and ensure any changes are communicated clearly and in a timely manner.
- Job Reporting & Invoicing: Ensure accurate and timely service reports and invoices are delivered to clients, addressing any adjustments or additional job requirements as needed.
- Internal Collaboration: Work closely with operations and dispatch teams to ensure jobs are completed efficiently and within service level agreements (SLAs). Proactively escalate issues and resolve them promptly.
- Account Management: Handle client queries, maintain accurate client records, and ensure that client-specific administrative tasks are completed.
- Job Adjustments: Manage communications and approvals when additional time or resources are required beyond the original estimates.
- Service Quality: Ensure that services meet or exceed client expectations, maintaining high-quality standards throughout the job lifecycle.

Mandatory Skills:
- Proven experience in customer service, account management, or job scheduling, particularly in a fast-paced, client-facing environment.
- Strong verbal and written communication skills with the ability to handle complex inquiries and job requests professionally and efficiently.
- Excellent organizational skills, able to manage multiple tasks and clients in a dynamic, fast-paced setting.
- Proficiency in Microsoft Office, CRM systems, and job management software.
- A positive, team-oriented attitude with a strong ability to collaborate across departments to ensure client satisfaction.


Preferred Skills:
- Experience in dispatch, operations, or B2B client services, especially within service-based industries.
- Knowledge of client account management, job reporting, and invoice processing.
- Comfortable using multiple software platforms with the ability to quickly adapt to new systems.
- Strong problem-solving skills, focused on providing effective solutions and ensuring client satisfaction.

Why Join Us:
By joining our team, you’ll be part of a dynamic, supportive environment where your contributions will directly impact client satisfaction and retention. You’ll have opportunities to grow professionally, take on more responsibilities, and thrive in a fast-paced, collaborative environment that values efficiency, communication, and exceptional customer service.