TikTok Shop and Customer Service Manager

We are seeking an exceptional Virtual Assistant to join our growing team in the Philippines as a TikTok Shop and Customer Service Manager. This dual role requires a proactive, cheerful, and highly intelligent professional who is fluent in English (written and spoken, C2 level), hard-working, and possesses a can-do attitude. The ideal candidate will take full ownership of both customer service and TikTok Shop operations for the US market, demonstrating reliability, quick learning, and strategic thinking.

In this role, you will be responsible for:

Customer Service Responsibilities:
Responding to and resolving customer inquiries and concerns promptly and professionally.
Managing feedback and reviews to maintain high customer satisfaction.
Keeping files and records clean, organized, and up-to-date.

TikTok Shop Responsibilities:
Managing the US TikTok Shop Seller Account, including analyzing account statistics, fulfillment, and marketing performance.
Developing and implementing strategies to optimize account performance and increase engagement.
Managing TikTok Ads and GMV Max campaigns to drive sales.
Handling TikTok Shop cases and liaising with support teams as needed.
Managing influencer partnerships to boost engagement and brand visibility.


Strong candidates will have:
Proven experience as a Customer Service Representative and/or TikTok Shop Manager with measurable results.
Ability to quickly understand and execute instructions with minimal supervision.
High intelligence, self-motivation, reliability, and a cheerful demeanor.
Strong strategic thinking and ability to learn new skills rapidly.

Additional qualifications:
Willing to work at night (US daytime hours).
Must have excellent written and spoken English skills (C2).
Must have access to a suitable place to work uninterrupted, with reliable electricity, high-speed internet, and a fast computer.


How to Apply:
If you’re ready to take the initiative and build something meaningful with us, we’d love to hear from you. Submit your application here: ---------- / ---------- /f/8cctju0-4145/A4KXV0L0874MFTXUFW
Note that we will only process applications from our form.