Operations Manager - ECOMMERCE DTC BRAND

We are a fast-growing DTC (Direct-to-Consumer) footwear brand.
We’re transitioning into a premium brand with our own high-quality shoes that no one can copy — focused on innovation, comfort, and customer happiness.
We run a fully remote creative and marketing team, built around clear SOPs, KPIs, and daily reporting systems in Slack and Notion.

Role Overview
We’re looking for a highly organized, detail-oriented Operations Manager to oversee our team’s daily performance, ensure every department meets KPIs, and maintain smooth communication between creatives, marketing, and management.
You’ll act as the backbone of our operations, making sure all SOPs are followed, reports are submitted, and no task gets stuck in the workflow.

Key Responsibilities
Daily Oversight
- Check and confirm all daily KPI reports in Slack (Creative, Media Buying, Email, Social, Design, customer support team).
- Ensure creatives (videos/statics) move through the review ? approval ? launch cycle daily.
- Monitor Notion task trackers for any “stuck” tasks and follow up.
- Communicate with Creative Strategists, Designers, and Media Buyers to resolve bottlenecks.
- if Customer support team hitting the daily KPI and doing the daily tasks


Weekly Duties
- Review KPI performance logs for each department.
- Ensure all adset kills and updates are recorded in th Growth Sheet.
- Confirm 4 email campaigns sent weekly.
- Prepare a Weekly Operations Summary for the COO.

Monthly
- Identify underperformers and recurring workflow issues.
- Recommend improvements or training.
- Prepare a Monthly Performance & Compliance Report for leadership.

Communication & Leadership
- Maintain 100% communication in Slack (no WhatsApp).
- Keep each team accountable for EOD reporting.
- Escalate performance issues to COO and CEO when needed.

Qualifications
Required:
- 2+ years of experience as an Operations or Project Manager (e-commerce preferred)
- Strong knowledge of Slack, Notion, and Google Workspace
- Proven experience managing creative, marketing, or remote teams
- Excellent communication and English writing skills
- Detail-oriented with strong organizational skills

Bonus:
- Experience with Shopify or Meta Ads
- Familiarity with creative production workflows (video & static ads)

What You’ll Love About Working With Us
- Structured and supportive environment with clear SOPs
- Tight-knit international team
- Opportunities to grow and take on more leadership
- Direct access to the CEO and creative leads

Be part of a brand that’s transitioning into its own premium product line

How to Apply
- Send your CV + a short Loom video (1–2 minutes) introducing yourself and explaining: Why you’d be a great fit for this role.


How you keep teams on track and accountable in a remote setup.