Executive Assistant

***Executive/Personal Assistant experience required. Do not apply if you haven't supported a CEO/high level executive directly.

***Must be okay with part time with opportunity to transition to full time based on performance in near future

About the Role

I'm seeking a highly resourceful and tenacious personal assistant to manage the day-to-day logistics of my life.


Responsibilities

**Travel & Scheduling**
- Book flights and manage travel arrangements
- Organize my calendar and schedule calls/meetings
- Coordinate appointments and events

**Customer Service & Problem Solving**
- Call customer service representatives on my behalf to handle returns, refunds, and resolve purchase issues
- Negotiate exceptions and push for solutions that make my life easier - be tenacious and don't take no for an answer
- Set up pickups through FedEx, USPS, and other carriers for returns
- Coordinate with my local assistant to manage returns/refunds

**Selling & Marketplace Management**
- List furniture on Facebook Marketplace and manage all buyer communications
- Help sell clothing on platforms like Depop and Poshmark
- Handle negotiations and logistics with potential buyers

**Communications & Email**
- Organize and manage my email inbox
- Reply to emails on my behalf as my assistant
- Screen and prioritize messages

**Household Management**
- Order groceries for my husband and me
- Research and compare service providers for various needs
- Help hire contractors for different projects

Non-Negotiable Requirements

**You MUST:**
- **Speak excellent English** - clear communication is essential for customer service calls and representing me
- **Be online and near your phone for the entire work window** - able to respond within minutes during all working hours
- **Be tenacious with customer service** - willing to push for exceptions, escalate issues, and exhaust every option to get things done
- **Figure things out independently** - use AI, Google, and other resources to solve problems without needing your hand held
- **NEVER say "it can't be done"** without exhausting every option at your disposal first
- **Be efficient and self-directed** - I need someone who takes initiative and solves problems, not someone who waits for instructions


DETAILS:
-Work from home
-$5/hour plus performance bonuses
-20 hours/week
10pm-2am PH schedule (roughly around that time, might be adjusted plus or minus by an hour)
-Opportunities for growth within the organization
-Opportunity for full time based on performance in near future (but starts part time)



HOW TO APPLY:
Please send an email with your resume attached and a brief overview of your relevant experience in the body of the email to ---------- with the subject line “Elsa's EA”.

If you have experience with a U.S. CEO, write "U.S. CEO exp" at top of email. If you don't have this specific experience, don't write it.

Please be specific in the email, explaining whether you have any of the listed task experience.



DO NOT APPLY IF:
-If you’re not comfortable with a screen tracker that takes screenshots of your work shift (Time Doctor or similar)
-If you have a conflicting job that interferes with this schedule
-If you won't be able to go full time when asked in future