Automotive Dealership Mystery Shopper

Job Overview:
We are seeking a detail-oriented and organized individual to conduct mystery shopping assignments. This role involves evaluating how dealerships respond to inquiries, tracking communication timelines, and engaging in follow-up conversations.

Key Responsibilities:
Initiate contact with assigned auto dealerships via provided communication channels
Track and document response times and quality of responses
Engage in follow-up questions using provided guidelines and document responses
Record findings in Google Sheets / Slides / Docs based on pre-set criteria (e.g., number of new vs. used cars)
Submit timely and accurate reports summarizing observations

Qualifications:
Strong attention to detail and written communication skills
Comfortable using Google Workspace (especially Sheets and Docs)
Ability to follow structured processes and meet deadlines
Prior experience in mystery shopping, automotive, or digital research a plus