Operations & Dispute Manager (E-commerce / Dropshipping)

Job Opening – Operations & Dispute Manager (E-commerce / Dropshipping)
About us

We operate multiple successful dropshipping fashion stores with structured systems, strong products, and a focus on excellent customer experience.
Our team values accuracy, consistency, and proactive communication — we move fast but stay organized.

The role

We’re hiring an Operations & Dispute Manager who will handle daily dispute submissions, provide customer support backup when needed, and assist with supplier coordination.
Your main goal is to keep operations running smoothly, ensure disputes are won, and help improve margins by monitoring supplier invoices and negotiating better rates when order volumes rise.

This role requires a detail-oriented and proactive mindset with a few hours of focus every day.

Responsibilities
Dispute Management

Manage all disputes and chargebacks (PayPal, Stripe, Shopify Payments).

Prepare and submit strong, complete evidence before deadlines.

Maintain dispute tracking sheets with accurate status updates.

Identify patterns and help improve the win rate month by month.

Customer Support Assistance

Support the customer service team during high-volume periods.

Handle refunds, order updates, and tracking issues.

Escalate recurring issues or suspicious claims to management.

Keep a professional and helpful tone with customers.

Supplier & Operations Support

Review supplier invoices and check for accuracy (pricing, quantity, shipping fees).

Track cost per SKU and monitor changes in supplier pricing.

Request better pricing or discounts from suppliers when monthly order volumes increase.

Communicate with suppliers to resolve billing or product discrepancies.

Update pricing data and supplier information in the master sheet.

Requirements

Experience with e-commerce or dropshipping operations.

Proven record in dispute/chargeback handling (PayPal, Stripe).

Strong English communication (both written & spoken).

Skilled in Google Sheets, Shopify, and email management.

Reliable — consistent daily availability (1–3 hours minimum).

Detail-oriented, organized, and proactive problem solver.

Nice to have

Familiar with Disputifier, or similar dispute tools.

Experience with supplier negotiation or sourcing.

Knowledge of Gorgias/Zendesk, carrier portals (UPS, USPS, DHL), and Shopify analytics.

Compensation

Part-time / freelance role with flexible hours (daily focus required).

Starting rate based on experience (initially 200 PHP/hour).

Rate increases + performance bonuses for strong dispute win rates, supplier savings, and reliability.

How to apply

Include your mobile number in the title of your application.
(Example: “Operations & Dispute Manager – +63XXXXXXXXX”)

Please also include:

Your past experience with PayPal/Stripe disputes (and win rate if available).

Your experience with suppliers or invoice checking.

Any examples of cost improvements or process optimization you’ve achieved.

Goals for this role

100% on-time dispute submission.

Steady win rate improvement month over month.

Accurate invoice and supplier tracking.

Proactive communication & accountability.

Consistent daily check-ins on tasks and deadlines.