Customer Support Representative – E-commerce / Dropshipping

We’re a fast-growing international e-commerce store in the fashion niche looking for a Customer Support Representative with direct dropshipping experience.

You’ll be the main point of contact for our customers – handling tickets, returns, and inquiries in a friendly, professional, and timely way.

We’re looking for someone reliable, organized, and empathetic, who knows what great customer service looks like in e-commerce.

Responsibilities:

- Reply to customer emails and messages daily (Shopify + Gorgias)
- Handle return and refund requests (mostly size or quality concerns)
- Coordinate with our fulfillment team for order updates
- Manage macros and SOPs for faster ticket resolution
- Ensure all KPIs are met (response time, resolution rate, satisfaction)
- Maintain a calm and friendly tone in all communication

Requirements:

? Previous experience in e-commerce customer service (dropshipping required)
? Knows how to use ChatGPT
? Strong written English (clear, friendly, and professional)
? Familiarity with Shopify, Gorgias, or similar platforms
? Reliable internet connection and quiet work environment
? Comfortable working in a shifted schedule
???? Do not apply if you have no dropshipping experience

Compensation & Benefits:
???? $3 USD/hour (~$480/month for full-time)
???? Growth opportunity to become Customer Support Lead
???? 100% remote work
???? Clear systems, supportive team, and stable company
Performance-based bonuses and incentives

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