Administrative Assistant (Catastrophe Claims Adjusting Support)

We are seeking a highly organized, detail-oriented, and patient administrative professional to provide support to a Catastrophe Claims Adjuster during storm deployments and active claim seasons. This role involves coordinating appointments, managing files, updating systems, and ensuring smooth communication between clients, contractors, and the adjuster team.

While this position begins as seasonal hurricane support, there will be opportunities to continue in additional administrative roles after hurricane season based on performance and availability.

Responsibilities:

* Call policyholders to confirm and reschedule appointments
* Make detailed notes and updates inside XactAnalysis
* Use mapping software to plan and optimize in-person inspection routes
* Add and update appointments in shared calendars
* Maintain a clean and organized Gmail inbox and Google Calendar
* Take clear and accurate notes during calls or meetings
* Transfer handwritten field notes into digital format
* Upload inspection photos from hard drive into Xactimate for review
* Coordinate visits and schedules with contractors and field teams
* Create daily itineraries for field adjusters
* Answer and return calls, reply to texts, send and respond to emails
* Coordinate communications between the adjuster and file writer
* Organize digital and physical claim files
* Ensure all documents (photos, estimates, reports) are properly labeled and uploaded
* Track inspection schedules, claim deadlines, and follow-ups
* Handle calls and emails from policyholders, carriers, and supervisors
* Provide claim status updates and draft professional correspondence
* Enter claim notes and upload reports, estimates, and supporting documents in XactAnalysis
* Keep accurate claim logs, receipts, mileage, and expense records
* Track deployments and assignment records
* Review claim files for accuracy and completeness prior to submission

Qualifications:

* Exceptional attention to detail and organizational skills
* Excellent written and verbal communication skills
* Strong ability to multitask and remain calm under pressure
* Proficient with Gmail, Google Calendar, and mapping software
* Experience with XactAnalysis or Xactimate (preferred but not required)
* Reliable, professional, and patient demeanor
* Comfortable working in fast-paced catastrophe response environments

Application Instructions — Please Read Carefully:

In order to be considered for this role, please forward all of the following to ---------- with the email subject line: “Hurricane Season.”
** Your CV/resume
** Your cover letter
** A 30-second video explaining why you would be a great fit for this role

-- Applications that do not follow all of these instructions will not be considered. --