Part-Time Virtual Assistant (Customer Service + Social Media for eCommerce Brands)

We’re looking for a part-time Virtual Assistant to help manage daily operations across our two growing eCommerce brands. The ideal candidate is reliable, detail-oriented, and experienced in customer service and social media management.

You’ll play an important role in keeping our customers happy and our brand presence active online.

Responsibilities:

- Customer Support:

- Respond to customer inquiries via email in a timely, friendly, and professional manner

- Help customers with order issues, returns, and refunds following provided guidelines

- Maintain organized communication and escalate issues when needed

Social Media:

- Create simple, branded posts for Instagram and Facebook using Canva or similar tools

- Schedule and post regularly based on our provided guidelines

- Respond to customer messages and comments on social media platforms

Requirements:

- Strong written English communication skills

- Prior experience in eCommerce or customer service

- Familiarity with Instagram, Facebook, and Meta Business Suite

- Basic design skills (Canva or Photoshop preferred)

- Reliable internet connection and consistent availability