Dispatcher (HVAC, Plumbing & Electrical)

Dispatcher (HVAC, Plumbing & Electrical)

We are looking for an experienced **Dispatcher** to join our team. In this role, you will schedule and dispatch HVAC, plumbing, and electrical technicians, ensuring jobs are assigned efficiently and customers receive excellent service.

Responsibilities

* Schedule and dispatch technicians throughout the day
* Coordinate appointments and manage technicians' schedules
* Communicate with customers regarding job updates and rescheduling
* Work closely with technicians to ensure jobs are completed on time
* Handle dispatch-related issues and maintain accurate job information
* Use ServiceTitan and CRM systems to manage scheduling and dispatch operations

Requirements

* **At least 2 years of dispatching experience supporting US-based clients**
* **Previous BPO experience**
* **Experience using ServiceTitan (required)**
* Experience dispatching for HVAC, Plumbing, or Electrical service companies
* Excellent verbal and written English communication skills
* Strong customer service and problem-solving skills
* Good organizational skills and attention to detail
* Proficient in Microsoft Excel, Outlook, and CRM systems

If you have dispatching experience, strong communication skills, and hands-on experience with ServiceTitan, we'd love to hear from you.