Customer Service Specialist

Customer Service Specialist
We are looking for an experienced Customer Service Specialist to join our growing e-commerce team. You will be the first point of contact for our customers and handle inquiries with professionalism, accuracy, and care.
Your responsibilities include:
Managing customer inquiries regarding products, orders, cancellations, and shipping.
Handling returns, refunds, replacements, and exchanges according to company policies.
Assisting customers with delivery issues, lost packages, and damaged/wrong items.
Providing clear and timely updates to customers on order status and tracking.
Coordinating with suppliers via sheets and communication channels (e.g. ---------- ) to ensure smooth order and return processing.
Escalating complex cases to managers or suppliers when needed.
What we are looking for:
Proven experience in e-commerce customer support (Shopify, email, chat).
Strong communication skills in English, both written and spoken.
Ability to follow SOPs while maintaining a customer-first mindset.
Experience with supplier communication and updating tracking/CS sheets.
Organized, detail-oriented, and proactive problem solver.
A strong track record of delivering excellent customer experiences.
This is a long-term position for someone who can take ownership, work independently, and represent our brand with professionalism.