Customer Service Specialist

We are a Spain-based online store looking for a dedicated and detail-oriented eCommerce Customer Support Representative to join our team.
Your main role will be to assist our customers through email, chat, and social media — providing them with a friendly, professional, and fast response at all times.

You’ll be responsible for answering questions about orders, tracking shipments, managing returns or exchanges, and helping customers with any issues related to our products or website.

We value proactive people who communicate clearly, stay organized, and care about offering excellent service.

Responsibilities:

- Respond to customer inquiries via email, chat, and social media.
- Handle questions related to orders, shipping, returns, and exchanges.
- Process refunds and follow up with logistics when needed.
- Keep customer interaction records updated.
- Use provided templates and maintain our brand’s tone of voice.
- Report any recurring issues or feedback from customers.

Requirements:

- Excellent Spanish writing and speaking skills (our customers are from Spain).
- Experience in customer service or eCommerce.
- Good communication and problem-solving skills.
- Reliable internet connection and personal computer.
- (Basic English and experience with Shopify, Gmail, or Google Drive are a plus.)

Why work with us

- Long-term, stable collaboration.
- Supportive and friendly work environment.
- Opportunity to grow as our company expands.

If you’re a responsible, organized, and customer-oriented person who enjoys helping others — we’d love to hear from you!