Call Center Manager

We’re a fast-growing Australian company providing Sales-as-a-Service and lead generation solutions for clients across multiple industries — including real estate, finance, and technology.
We’re seeking a highly organized and experienced Call Center Manager to lead our remote SDR (Sales Development Representative) team, optimize performance, and ensure consistent delivery of qualified appointments and sales pipeline results.

?

Responsibilities
• Manage, coach, and motivate a team of remote SDRs/callers to achieve daily, weekly, and monthly KPIs.
• Monitor live calls, review recordings, and provide actionable feedback to improve quality and conversion.
• Build and optimize dialer campaigns (e.g. JustCall, Aircall, CloudTalk) and CRM workflows (e.g. HubSpot, Zoho, Close, or GoHighLevel).
• Develop scripts, objection handling guides, and call disposition standards.
• Track performance metrics (connect rate, talk time, appointments booked, show rate, conversion rate).
• Generate and present daily and weekly activity reports to leadership.
• Maintain high team morale, accountability, and alignment with company values.
• Liaise with sales and marketing teams to ensure smooth handoff of leads and feedback loops.
• Recruit, train, and onboard new SDRs as the team scales.

?

Requirements

? Minimum 3 years’ experience managing a telesales or outbound call center team (remote experience preferred)
? Strong leadership, coaching, and performance management skills
? Proficient with dialer software, CRMs, and analytics dashboards
? Excellent written and spoken English; confident leading team huddles and client check-ins
? Strong analytical mindset — can interpret data to improve performance and productivity
? Highly organized, self-motivated, and results-oriented
? Stable internet connection and quiet working environment

?

Nice to Have
• Experience managing B2B appointment setting or lead generation campaigns
• Background in real estate, finance, or SaaS sales
• Familiarity with automation tools ( ---------- , Zapier, Google Sheets reporting)
• Understanding of Australian or U.S. time zones and business communication style