Are YOU the Customer Service Superhero We're Looking For?

???? Customer Happiness Agent (Full-Time, Remote – Filipino)

Work From Home | Email + Phone Support | eCommerce Brand | US Hours

About Us

Hi there ???? — we’re Noobru, a UK-based, world-serving drink supplement brand.
Think Red Bull… but smarter. ????

We help people achieve more, win more, and do more with our delicious, drinkable supplements — packed with clinically-proven nootropic ingredients that boost brain and body performance.*

Oh, and every sale helps feed and nourish a child for a full year through our charity partner. ??

About the Role

We’re looking for a kind, action-taking, and thoughtful Customer Happiness Agent to join our remote team.
You’ll be part of a small but mighty crew led by Jordan (UK-based) — helping customers through phone and email support (no live chat or social DMs).

You’ll:
? Handle inbound and outbound calls (order updates, subscription issues, follow-ups)
? Manage email support with care, empathy, and attention to detail
? Resolve refunds, replacements, and delivery issues directly (no endless escalations!)
? Proactively follow up on failed payments and retention-related issues
? Consistently share customer feedback to help improve products and processes

This isn’t a robotic “ticketing” job — it’s about real human connection and ownership.

Work Schedule

???? Full-Time: 40 hours/week (Monday–Friday only)

Mondays: 8 AM – 4 PM GMT (3 PM – 11 PM PH time)

Tues–Fri: 4 PM – 12 AM GMT (11 PM – 7 AM PH time)

No weekend work. No shift rotations. Just consistency and rhythm.

Your Ideal Experience

1+ year of Customer Support experience (required)

Experience in eCommerce (Shopify preferred)

Familiar with Shopify, Gorgias, VoIP systems, and Google Sheets

Bonus: experience handling payment disputes or processors

Strong English communication (written & spoken)

Empathetic, fast learner, and comfortable handling calls

You enjoy helping others and can stay calm under pressure

What Success Looks Like (After 90 Days)

? You’ve mastered our brand tone and make customers feel cared for
? You confidently handle 7+ customer interactions per hour
? You help maintain 95%+ 4- and 5-star customer satisfaction
? You regularly share insights that improve how we operate
? Jordan trusts you to handle most issues from start to finish

Why You’ll Love Working with Us

???? Friendly, fun, and supportive team
???? Clear systems, expectations, and autonomy
???? 100% remote (work from home anywhere in the Philippines)
???? Room to grow your skills (process improvements, reporting, tools)
?? Mission-led brand that gives back with every sale

How to Apply

1?? Click Apply Now
2?? Include a short note about why you’d be a great fit
3?? Mention the word CAKE somewhere in your application (it’s our way of spotting people who pay attention ????)

If your spidey-senses are tingling, you’re probably who we’re looking for.
We can’t wait to meet you! ????