Senior Advance Support Engineer (MSP Engineer)

PLEASE READ: Applicants MUST SUBMIT APPLICATION VIA THIS FORM to be considered:

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Join Our Award-Winning Cloud Technology Team in Sydney!
We’re seeking a Senior Advanced Support Engineer to handle complex technical issues, lead advanced troubleshooting, and mentor junior engineers.
You’ll work across Google Workspace, Microsoft 365, networks, and cloud platforms, ensuring system reliability and outstanding client support.
If you’re a problem-solver who thrives in fast-paced environments and enjoys driving continuous improvement, we’d love to have you on our team!

Why You'll Love Working With Us
We offer more than just a job; we provide a career with excellent rewards, growth, and a people-first culture. Here's what you'll get:

Competitive Compensation & Bonuses:
- December Bonus
- Performance Incentive Bonus
- Annual Salary Increases

Time Off That Matters:
- Paid Leaves
- Paid National/Local Holidays

Work & Life Experiences You'll Remember:
- Annual Team Conferences & Events (travel, food, accommodation covered)

Investing in Your Growth:
- Training & Development Budget
- Career Growth Pathways

Support to Help You Thrive:
- Government-Mandated Benefits/ HMO

The Senior Advanced Support Engineer is responsible for delivering high-level technical support, managing complex i ---------- , mentoring junior engineers, and driving operational excellence across the support team. You’ll resolve escalated issues, enhance processes, and contribute to automation and systems improvements.

Reports To: Advanced Support Team Leader
Work Setup: Permanent Work From Home
Schedule: Monday–Friday, 8-hour morning shift (Weekends Off, PH Holidays Observed)

Key Responsibilities
- Act as the escalation point for complex support requests from the helpdesk and junior engineers
- Lead advanced troubleshooting across Windows, macOS, Linux, network equipment, cloud platforms (Google Workspace, Microsoft 365), and security systems
- Implement and manage automation scripts, system optimisations, and backend improvements
- Work directly with clients to scope and resolve business-critical issues and perform advanced diagnostics
- Review and improve documentation, SOPs, and internal knowledge base articles
- Mentor and support junior engineers through code reviews, shadowing, and coaching
- Assist with infrastructure and cloud deployments, migrations, and integrations
- Maintain high service levels and ensure ticket queues are managed proactively
- Collaborate with vendors and third-party providers to escalate and resolve service issues
- Contribute to project planning, execution, and post-implementation reviews
- Ensure asset and license management processes are followed accurately
- Participate in audits, compliance checks, and security initiatives
- Represent the support team in technical meetings and contribute to continuous improvement strategies

Skills & Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
- 10+ years of IT service delivery or technical support experience
- Advanced certifications (Azure, Google Workspace, CCNP, CompTIA Security+, etc.) preferred
- Expertise in Windows Server, Active Directory, Group Policy, Exchange, macOS, and Linux
- Strong knowledge of networking (TCP/IP, DNS, DHCP, VPNs, firewalls, routing, switching)
- Experience with cloud platforms (Google Workspace, Microsoft 365, Azure, AWS)
- Skills in automation/scripting (PowerShell, Bash, Python)
- Experience with virtualization (VMware/Hyper-V) and endpoint security management
- Strong diagnostic, root cause analysis, and system optimization skills


Join a team of high-performing professionals making an impact in cloud technology.
If you’re ready to take your IT career to the next level — apply now!