Expert Fashion Dropshipping Customer Service Manager

Our e-commerce brand is growing rapidly, and we’re seeking an experienced and resourceful Customer Service Manager with a strong background in fashion dropshipping to join our team. This is a part-time position for someone who can take ownership of our CS departament and reduce refund % through smart systems and customer handling. Please apply with the word ‘LOOP’ before you introduce yourself.

PLEASE NOTE: Applications done with AI will NOT be reviewed. Please do not apply if you don't have experience as CS Manager.

You must be proficient in:

- Handling CS for fashion dropshipping stores (must)
- Shopify, (must)
- Gorgias/Re:amaze/Zendesk. (must)
- Building return/refund SOPs that keep refund rates low (must)
- Working directly with suppliers and fulfillment agents (must)

Requirements:

- Proven track record of keeping refund rates low for fashion ecom stores. (evidence required)
- Fluent in English (must be great at warm, clear communication).
- Can plug in tested return/exchange templates and backend workflows.
- Has experience managing CS for general fashion stores.

What We Offer:

- Competitive pay based on experience.
- Bonus based on performance KPIs (refund %).
- Flexible working hours and long-term position.

PLEASE READ!!!
Please answer the following questions in your application:
1 How many fashion ecom stores have you worked with as a CS Manager?
2 What’s the lowest refund rate you’ve maintained and for how long?
3 How many active clients do you have?
4 What is your availability?

We will not review submissions without answers.

If you meet the requirements, we’d love to work with you. Apply now and help us scale with a world-class customer experience. Please apply with the word ‘LOOP’ before you introduce yourself.

Best regards,
MJ