Customer Service & Executive Support

Location: Work-from-home (Philippines)
Type: Full-Time • Long-Term • U.S.-based Wellness Company

About the Role

We’re a U.S.-based wellness company specializing in advanced health technologies like Exercise With Oxygen Therapy (EWOT) and Red Light Therapy — products that help people improve their energy, recovery, and overall health.

We’re looking for a mature, positive, and calm professional to be the voice of our brand and deliver exceptional support to our customers.
This is not a call center role — it’s a relationship-based customer service position where warmth, clarity, and professionalism matter just as much as problem-solving.

You don’t need to know these products yet. You just need to be a fast learner with strong communication skills, good judgment, and genuine empathy for others.

???? What You’ll Do
Customer Service (Primary Focus)

Respond to customer inquiries via email, phone, and chat in a friendly, confident, and professional manner.

Guide customers through product setup, troubleshooting, and usage questions (training provided).

Stay calm and helpful — even when customers are frustrated or confused.

Follow up consistently to ensure every issue is fully resolved.

Keep notes organized and communicate clearly with the leadership team when an issue needs input.

Executive & Administrative Support (Secondary)

Help coordinate calendars, calls, and travel.

Perform light administrative or research tasks as needed.

Support customer follow-ups or testimonial requests.

? You’re a Great Fit If You...

Have excellent spoken and written English with a neutral or very light accent.

Are patient, calm, and kind, even under pressure.

Have 2+ years of customer service experience (ideally supporting U.S. or international clients).

Can think independently and use good judgment — knowing when to handle something yourself and when to escalate.

Have a positive attitude and genuine desire to help people.

Are organized, dependable, and detail-oriented.

Want a long-term, stable position where you can grow with the company.

???? Why You’ll Love This Role

You’ll help customers who are excited about improving their health and performance.

You’ll be part of a small, supportive team that values kindness, clarity, and follow-through.

You’ll have the opportunity to learn new things every day in a growing wellness industry.

You’ll work directly with a founder who respects independence and rewards reliability.

???? To Apply

Please send:

A short video (1–2 minutes) introducing yourself — share why you’d be a great fit.

Your resume.

A short paragraph describing how you handle a situation when a customer is upset or confused.

Your expected monthly salary (in USD).