Customer Service & Follow-Up Specialist

We’re looking for a compassionate, organized, and proactive Customer Service & Follow-Up Specialist to help nurture our customer relationships and support our growing brand.

You’ll play a vital role in maintaining communication with our community — responding to inquiries, following up with past customers, and ensuring every person who’s worked with us feels valued and cared for.

This position is ideal for someone who genuinely enjoys connecting with people, pays attention to detail, and takes pride in providing warm, personalized support.

Responsibilities
Respond to customer inquiries with professionalism, empathy, and accuracy.
Monitor all past customer communications and service records.
Personally follow up with customers who previously purchased or received service — writing thoughtful, personalized messages.
Gather feedback from customers about their experience to identify areas of improvement.
Update customer records and ensure accurate communication tracking.
Support the operations and marketing teams by flagging recurring questions or common concerns.
Assist with basic social media message replies, ensuring brand tone is consistent.
Maintain a positive, caring, and human tone in every interaction.

Communication Support
Use spreadsheets to track orders, customer communication, and follow-ups.
Update fulfillment records to make sure every shipped order is logged accurately.
Remove or adjust inventory counts in different locations once an item is shipped.
Communicate with the team through Slack for updates, questions, and coordination.
Manage daily tasks in ClickUp, ensuring all follow-ups and customer interactions are properly recorded.
Double-check fulfillment details to ensure every customer receives the correct product and communication.
Help maintain accurate records across all tools and departments to keep the team organized and informed.

Requirements
Excellent written English and attention to detail.
A natural communicator who enjoys connecting with people.
Organized and consistent in follow-ups.
Reliable internet connection and ability to work full-time (40 hours per week).
Must be available during Austin, TX business hours (9 AM – 6 PM CST).
Basic computer skills and ability to learn new tools quickly (Shopify, Gmail, spreadsheets, etc.).
Compensation & Growth
Starting Pay: $250 USD/month (training period)
Growth Pay: $500 USD/month after demonstrating mastery and independence in handling customer service and follow-up processes (typically within 5-12 months).
Long-term, stable role with growth opportunities and bonuses
Work-from-home position with direct mentorship and feedback from leadership.

(FOLLOW THESE DIRECTIONS EXACTLY) How to Apply
Apply here on ---------- first
Next, Please email ---------- with the subject line:
Customer Service & Follow-Up Specialist – [Your Name]

Include:
A short introduction about yourself and why you’re interested in this role.
Your updated resume.
A short written sample (100–150 words) showing how you would write a friendly follow-up message to a past customer.