Customer Service & Marketing Representative – Real Estate Division

Customer Service & Marketing Representative – Real Estate Division

Location: Remote (Zoom & Phone-Based)
Type: Full-Time / Part-Time
Reports To: Managing Realtor – ---------- (SoldByTohmai Team)

About the Role

We’re looking for a personable, detail-oriented, and sales-driven Customer Service & Marketing Representative to support our real estate business. This role blends client care, light sales, and marketing coordination. You’ll help clients complete agreements on Zoom, follow up with past and current clients, assist with social media and marketing content, and connect with local builders to keep our team informed on incentives.

Key Responsibilities
Client Support & Agreement Management

Meet with clients on Zoom to help complete buyer agency agreements and listing agreements accurately.

Walk clients through forms, explain each section, and ensure all signatures are complete.

Maintain digital filing and track the status of each agreement.

Client Relationship Management

Conduct quarterly follow-ups with past clients to check if they need help buying, selling, or refinancing.

Follow up with current and potential clients to schedule consultations and maintain strong communication.

Log all interactions in Follow Up Boss or GoHighLevel to keep the database updated.

Lead Follow-Up & Sales

Handle inbound and outbound calls to qualify leads and schedule appointments.

Perform light cold calling to re-engage expired, canceled, or new leads.

Confidently communicate the team’s value and convert conversations into appointments.

Marketing & Content Support

Gather information for social media reels — research trending real estate topics, client success stories, and local community highlights.

Help organize and schedule weekly email/mail campaigns, ensuring the content is accurate and visually appealing.

Maintain a shared content calendar for YouTube, Instagram, and TikTok ideas.

Builder & Market Research

Contact local builders weekly or bi-weekly to gather up-to-date information on incentives, new communities, and special financing offers.

Track and summarize builder promotions for use in videos, email marketing, and buyer consultations.

Assist with compiling lists of preferred builder partners and contact information.

Skills & Qualifications

Customer service or inside sales experience (real estate experience preferred).

Excellent verbal and written communication skills.

Tech-savvy — able to use Zoom, CRM systems, and social media platforms confidently.

Detail-oriented, reliable, and able to multitask effectively.

Strong follow-up and relationship-building skills.

Comfortable making outbound calls and engaging with clients or builders professionally.

What We Offer

Competitive hourly pay + performance bonuses for appointments and closed deals.

Opportunities for growth within the real estate and marketing divisions.

Access to training and mentorship from a top-producing real estate team.

A dynamic environment where your communication and marketing skills will make a real impact.