Virtual Assistant – Operations & Admin Support

About Us:
Insink is a growing plumbing company based in [insert location], delivering high-quality plumbing solutions across residential and commercial sectors. We're seeking a reliable and experienced Virtual Assistant to work directly with the Director and manage critical backend operations.
The ideal candidate has strong SimPRO experience and a solid understanding of plumbing workflows, admin processes, and job management systems.

Key Responsibilities:
Monitor and manage incoming and outgoing emails, ensuring timely action or delegation as needed.
Use SimPRO to generate and prepare invoices in draft for review and approval.
Check that job information (notes, materials, photos, etc.) is accurately entered by field staff in SimPRO.
Follow up with workers to complete missing job details or correct entries in SimPRO.
Track and chase outstanding invoices, keeping records up to date and clients informed.
Prepare weekly and monthly operational reports for the Director, covering job status, billing progress, outstanding accounts, and team compliance.
Ensure all jobs in SimPRO are progressing through the correct workflow from quote to completion.
Support the Director with administrative tasks and general operational oversight.

Requirements:
Strong working knowledge of Sim PRO – must be confident navigating the platform and generating invoices.
Experience working in or with plumbing or trade-based businesses (preferred).
Excellent English communication skills – written and spoken.
Highly organized, detail-focused, and able to work without micromanagement.
Reliable internet connection and suitable remote work setup.