Comment Manager

We’re looking for a Comment Manager who can manage, filter, and respond to customer comments while extracting key insights that help us scale our DTC brand.

About Us:

We’re a fast-growing direct-to-consumer brand with a passionate community and strong sales ---------- ntum.

Your Role:

- Monitor and manage comments across Facebook.
- Respond to customer questions, feedback, and concerns in a timely, brand-appropriate way.
- Filter out spam, trolls, and harmful content to protect brand reputation.
- Identify recurring customer questions, insights, and pain points to share with marketing and product.
- Work closely with the content and marketing teams to align communication style and brand voice.
- Report on sentiment, key learnings, and opportunities for improvement.

Requirements:

- Experience in community management, customer support, or social media management.
- Excellent written communication in English (native or near-native level).
- Empathetic and solution-oriented mindset; ability to adapt tone for different situations.
- Strong organizational skills; able to manage a high volume of comments without losing track.

Why Join Us:

- Be the voice of a growing DTC brand.
- Work with a young, motivated team where your input truly matters.
- Remote-friendly and flexible work setup.


Want to work with us? Apply now.