Virtual Assistant for Serviced Accommodation Business

Key Responsibilities
Guest Management
Respond to guest inquiries and messages promptly.
Send check-in/check-out details and review requests.
Handle guest issues by liaising with cleaners or maintenance.

Bookings & Channel Management
Manage listings and calendars across Airbnb, Booking.com, etc.
Prevent double bookings and adjust pricing/availability.
Process cancellations, extensions, and refunds.

Cleaning & Maintenance
Schedule cleans and confirm completion.
Track maintenance issues and arrange repairs.
Maintain property inventories and supplies.

Operations & Admin
Keep records of payments, invoices, and expenses.
Prepare weekly/monthly reports (occupancy, revenue, costs).
Update listings with seasonal info or offers.
Help onboard new properties.

Automation & Systems
Manage automated messages and pricing tools.
Use systems like Uplisting, Turno, PriceLabs, and Google Sheets.

Requirements
Experience managing Airbnb or serviced accommodation listings.
Excellent English (written and spoken).
Strong organisation, initiative, and attention to detail.
Confident using online tools (Google Workspace, channel managers).
Reliable internet connection and ability to work independently.