Medical Tech Assistant

About Isaac Health
Isaac Health is a fast-growing Series A-stage startup specializing in dementia and brain health care
through our multidisciplinary virtual memory clinic. Operating across all 50 states, we partner
with payers nationwide to deliver high-quality, patient-centered care.

Role Overview: The Medical Tech Assistant will play a crucial role in ensuring that our patients can seamlessly navigate technology to join a telehealth visit with our providers. This position requires an in-depth understanding of technology and explaining this to others, specifically the elderly population, with a customer service mindset. The ideal candidate will be highly organized, self-motivated, and able to communicate clearly and patiently.

Key Responsibilities:
-Manage a daily panel of patients who may need time-sensitive tech assistance
-Liaise with providers to ensure timely entry of patients to appointments
-Monitor Slack channels to ensure any tech issues are addressed
-Collaborate with the Outreach team on which patients need assistance

Requirements:
- Strong organizational and project management skills.
- Ability to work independently and manage multiple priorities.
- Excellent communication skills, both written and verbal.
- Reliable high-speed internet connection.
- Flexibility to work Monday through Friday, 9 am to 6 pm Eastern Time (US).
- Customer service experience, ideally with a tech component.

What We Offer:
Full-time, 40 hours per week, remote position.
Opportunity to grow with a pioneering company in a high-demand specialty.
Collaborative and supportive work environment.