Customer Support / Social Media marketing

Job Title: Customer Support / Social Media marketing
Type: Full-Time (50–60hours per week)
Location: Remote

About Us:
Panorama Suites is a fast-growing short-term rental and property management company based in Downtown Toronto. We pride ourselves on delivering exceptional guest experiences while maintaining operational excellence behind the scenes. As our business expands, we are looking for a highly organized, detail-oriented, and proactive Guest Relations & Operations Coordinator to join our growing property management team. The ideal candidate will handle guest communications, scheduling, and operational coordination across multiple booking platforms. You’ll play a key role in ensuring guests enjoy a seamless experience — from booking to check-out — while keeping our internal operations running smoothly.

Key Responsibilities:

1. Guest Communication Management

Monitor and respond promptly to guest inquiries via Hostify, Expedia, and Airbnb.

Ensure all communications are handled professionally and with exceptional customer service.

2. Call, Message, and Email Handling

Manage calls, messages, and emails through Dialpad and WhatsApp.

Resolve guest concerns efficiently and ensure guest satisfaction.

3. Cleaning & Turnover Scheduling

Organize and schedule cleaning services for all properties based on guest check-in/check-out schedules.

Coordinate with cleaning staff and ensure all units are ready for incoming guests.

4. Guest Check-In Coordination

Send check-in instructions and property details to guests before arrival.

Ensure all guests have the necessary information for a smooth check-in experience.

5. Pre-Check-In Documentation

Contact guests to complete all pre-check-in requirements (e.g., ID verification, security deposit, etc.).

6. Security Deposit Management

Process and release guest security deposits after check-out, following inspection procedures.

7. Cleaner Time Tracking

Maintain accurate records of cleaning staff time logs.

Monitor task completion and report any discrepancies.

8. Airbnb Claim Management

File and manage claims on Airbnb for damages or other issues as needed.

9. Social Media & Marketing Support

Assist with managing social media accounts and online listings.

Support basic website updates and online marketing initiatives.

Qualifications:

Previous experience in hospitality, property management, or customer service preferred.

Strong organizational and multitasking skills.

Excellent written and verbal communication skills in English.

Proficient in online communication tools (e.g., WhatsApp, Dialpad, Gmail) and property management systems like Hostify.

Knowledge of Airbnb, Expedia, and other booking platforms.

Basic understanding of social media and website management is a plus.

What We Offer:

Competitive compensation

Flexible work schedule (remote option available)

Collaborative and supportive team environment

Opportunities for growth within the company

To Apply:
Please send a message with the subject line:
YOUR NAME – Customer Support / Social Media marketing

We thank all applicants for their interest, however only those selected for an interview will be contacted.