Customer Support Representative

Join Heallist ( ---------- ), an exciting startup revolutionizing the holistic health space! We are a software platform connecting holistic practitioners to people seeking their healing services. We are looking for a compassionate and skilled Customer Support Representative to be part of our small and dynamic global team.

Key Responsibilities:

- Respond to live chats and support emails promptly and professionally.
- Manage the Support Tickets pipeline and CRM in Hubspot and our custom admin system.
- Onboard new users via live Zoom video calls and guide them through platform setup.
- Troubleshoot user issues live via Zoom when needed.
- Investigate and resolve common technical issues with basic technical knowledge.
- Write and update customer support articles for our knowledge base.
- Report issues, feedback, and trends to relevant teams.
- Deliver exceptional customer service with great communication skills and high emotional intelligence.
- Maintain flexible availability to assist during other hours and other admin tasks as needed.
- Assist with other tasks during down time, such as marketing, social content creation and scheduling

Requirements:

- Previous experience in tech customer support is a must
- Strong understanding of Hubspot or similar CRM systems.
- Technical knowledge to troubleshoot common issues.
- Comfortable providing live support and onboarding via Zoom.
- Familiarity with the holistic wellness space.
- Excellent written and spoken English.
- Proficiency in Slack for team communication.
- Reliable internet connection and own computer.
- Must be able to work during EST hours (11am-3pm Mon-Fri)
- High level of emotional intelligence and empathy to support our holistic healing community.
- Experience in other areas such as social media and content creation is a plus

Be part of a passionate team committed to making a positive impact. Please share any relevant industry experience or skills in your application. Compensation based on experience and hours commitment.

Video applications will be given priority.