Customer Service Lead

Company Introduction

Amber Promotional Products, Inc is an e-commerce company in the U.S. custom goods industry. Its main business is to help customers print personal and company logos on thousands of selectable products, enhancing their events or corporate image. Its operations are carried out in the U.S. and cater to American clients across various industries requiring logo printing, including but not limited to schools, hospitals, clinics, churches, government, companies of all sizes, and trade shows. The company collaborates with 120 professional suppliers. We are in the process of building up our customer service team, and is currently seeking a Customer Service Supervisor.

Current Open Position
Customer Service Lead

Job Responsibilities:
1. Communicate with customers and suppliers in English
2. Resolve issues that arise during ordering process
3. Ensure the fulfillment of orders
4. Assist in building a customer service team
4. Manage other customer service personnel (when the team is fully established)

Requirements:
1. Fluent in English
2. Full-time position (US Central time 9am-1pm and 2pm-6pm)
3. Work experience preferred (training will also be provided by the company)
4. Strong communication and problem-solving skills
5. Detail-oriented, patient, and highly responsible
6. Remote work
7. Salary range $900 - $1100 per month depending on experience and qualifications
8. Three-month probation period

Interested candidates, please send your resume to ---------- do NOT call or use website live chat regarding this position. Applications will only be reviewed via email or onlinejobs.ph.