Customer Service Rep and Virtual Assistant

Customer Service Rep & Virtual Assistant

We are looking for an experienced, proactive, detail-oriented, and customer-focused Customer Service Rep and Virtual Assistant to join our growing team.

Our company provides online courses, memberships, and coaching programs for over 1000 students. We deeply value giving our community the best experience possible - from smooth onboarding to friendly support and reminders.

We’re seeking someone who loves helping people, is fluent in English, and is excited to support both our clients and our internal team in this varied Virtual Assistant Role.


Responsibilities:

Customer Service:
You will be the first point of contact for our customers/members with any email queries
Daily managing and responding promptly to any emails that come into the 3 main customer service Gmail inboxes dealing with membership queries, payment issues, log in issues, access issues, cancellations, sending out links and general membership support
Using ---------- and Podia to check membership details
Granting or revoking access to our Facebook Member Community
Reply to member’s questions within the course portals and Facebook group.
create events in our >Facebook community with accuracy
Create reminder emails for the events in Systeme and Podia
Schedule meetings in Zoom to include in email reminders
Update courses in ---------- and Podia with upcoming events
Create Facebook posts in the community about upcoming events

General VA Tasks:
Creating and duplicating emails campaigns/automations and amending email content
Scheduling email campaigns for specific times/dates, inserting links / hyperlinks, sending to correct groups
Using Google Docs for email templates
Using Google Sheets to track emails sent and email statistics
Using Active Campaign, Mailerlite, Podia, ----------
Using Canva to create/amend designs
Track membership activity and sales using Google Sheets
Support the Operations Manager with day-to-day admin and support tasks.

Requirements:
Fluent in written and spoken English.
Previous experience in Customer Service and Virtual Assistance
Must have experience with using ActiveCampaign, Mailerlite, Podia, ---------- , Stripe, PayPal.
Tech-savvy with Gmail, Google Docs and Google Sheets .
Access to WhatsApp as the main form of communication with the team
Familiarity with managing Facebook groups and creating Facebook group events.

What We’re Looking For
Someone who is empathetic and communicates with warmth providing exceptional levels of written customer service.
Loves customer service and helping clients feel supported
A proactive self-starter who takes ownership of their tasks, working accurately and efficiently
Strong organisation skills and great attention to detail - able to manage multiple tasks without dropping details.
Comfortable learning new systems quickly, self sufficient worker.
A dependable team player who can work closely with the Operations Manager.
Someone who wants to grow long-term with the company.
A willingness to use your initiative to solve problems and comfortable reaching out to tea ---------- mbers when you need support

Work setup:
Remote role (work from home).
Hours: Part time, approximately 12 -15 hours a week but you will be paid a fixed monthly salary of $350 for completing and staying on top of your responsibilities
Days: This is a part time role and you will be working for around 2 hours a day and this work must be carried out between 10am - 4pm UK TIME, 7 days a week

You will become a valuable member of the team. All the team work remotely using WhatsApp to communicate.
If this role excites you, you need to apply please with a minimum of 5 application points and you must put in the subject of your application, the words ‘dream customer service’. You must also start your application with the sentence, ‘Aliens are real!’.

Please let us know what appeals to you about the role and why you are a good fit. Please also let us know about the relevant software you have used. You will be tested on the use of software as part of the interview process.